Fennor service terms

Clear expectations for working together.

Fennor is a business customer relationship management service. These terms cover your trial and paid use. Contact keiron@comparethenetworks.com with questions before subscribing.

Your account and workspace

You must be authorised to create a workspace for your business. Keep your password and recovery code safe. You are responsible for your invitations, membership choices and the information your team enters. Do not use the service unlawfully, attempt to access another workspace or upload malicious content.

Trial

The free trial lasts 14 days and requires no payment card. It supports up to 10 members and the published workspace allowances. No paid subscription starts automatically. At trial expiry, editing pauses while reading and contact export remain available.

Price and payment

The plan is £10 excluding VAT per user seat per month, billed in GBP. Applicable tax is shown at checkout. The UK total at 20% VAT is £12 per seat per month. Starting a paid plan charges immediately. Your subscription renews monthly until cancelled. The price and quantity confirmed at checkout govern that subscription.

User seats

Buy enough seats for your workspace members. The owner can manage seat quantity in billing. Removing a member does not automatically reduce paid seats. Seat changes may create prorated charges or credits, shown by the billing service before confirmation. The self-service plan supports up to 100 seats.

Cancellation

The owner can cancel renewal through Settings. Cancellation takes effect at the end of the current paid period. We do not automatically refund unused time or unused seats, except where required by law. Contact support about billing mistakes or service problems.

Service scope and allowances

The features and limits published on Pricing apply to each workspace. Fennor records email and call activity but does not send those messages or place calls. Task tracks create internal tasks, not unattended recurring automations. We may improve the service and will communicate material changes that affect a paid plan.

Your data

You retain rights to your content and authorise us to process it to provide the service. Ensure you have permission to enter and share personal information. Contact export is available in the application; contact support for a wider export or closure request. Keep independent copies of important business records. See the privacy notice.

Availability and support

We aim to provide a useful and reliable service, but this initial release does not include a guaranteed uptime or response-time commitment. We may need to perform maintenance or restrict access to protect the service. Contact support if you encounter a problem. We will not remove rights that cannot lawfully be excluded.